Insurance

This page provides information about the insurance we offer, including PDF documents of our transit insurance policy, inventory and claim forms for download.

About our insurance

Who we act for

Move Management Australia is appointed as an Authorised Representative of Australian Risk Applications (Pty) Ltd to provide the insurance service under their Australian Financial Services Licence number 228991.

There is no relationship between Move Management Australia and Australian Risk Applications (Pty) Ltd other than one of customer and service supplier.

Authorised Services

We hold a domestic and international transit and storage policy. When you instruct us to do so we can arrange for this policy to cover you.

If you ask us to arrange the above insurance policy, we will give you a Product Disclosure Statement (PDS). This will describe the main features of the policy. You should read the PDS to help you decide if the policy suits your needs, objectives and financial situation.

If you request us to arrange insurance you will need to complete a valued inventory of all your goods prior to us providing you with an insurance certificate.

If you need advice or your insurance needs are different from the cover available in our policy, we can refer you to Australian Risk Applications Pty Ltd who will be able to assist you.

How we are paid

For arranging for you to be insured under our policy, we receive the difference between the amount you pay us for your insurance and the cost of the premium we pay for the policy and the amount we pay under $250.00 in respect of all claims. The amount you pay us is based on the value of the goods we are removing or storing on your behalf, as declared on the valued inventory.

Our staff who arrange your insurance are paid a salary. They do not receive a bonus for arranging insurance for you.

In addition, Australian Risk Applications Pty Ltd receives remuneration such as fees and commissions for arranging the insurance.

Do we have Professional Indemnity Insurance?

During the term of this agreement, Move Management Australia will maintain in force Professional Indemnity Insurance against negligent acts, errors and omissions.

We Only Provide General Advice

We will give you factual information about the relevant insurance products to help you decide whether to buy them. In some cases, we may make a general recommendation or give an opinion about them.

Any such advice we provide to you is of a general nature only and does not take your personal needs, objectives or financial situation into account. You need to consider the appropriateness of any information or advice we give you, having regard to your personal needs, objectives or financial situation, before acting on it.

Because of this we recommend that you carefully read the relevant Product Disclosure Statement and Policy documentation we give you before you acquire the products.

Complaints and Disputes

Australian Risk Applications (Pty) Ltd handle all complaints or disputes about our services. Their complaints officer can be contacted at;

Level 5,
9-13 Young Street Sydney
NSW
2000
(02) 9007 2491

If complaints officer does not resolve the complaint to your satisfaction, you can refer it to Insurance Brokers Disputes Limited, whom they are a member of. For further information about FOS (Financial Ombudsman Services) contact them directly on 1300 780 808 or email info@fos.org.au

Excluded Countries

Voyages/transits from ports &/or places worldwide to Australia, within Australia & from Australia to ports &/or places worldwide are insured by road, rail, air, sea & postal conveyances. However, this insurance specifically excludes voyages/ transits to/from or within:

Africa: Algeria, Central African Republic, Chad, Democratic Republic Of Congo*, Eritrea, Ethiopia, Guinea, Cote D’Ivoire (Ivory Coast)*, Kenya, Madagascar, Nigeria, Rwanda, Sierra Leone*, Somalia* & Zimbabwe*

Caribbean: Cuba*

Eastern Europe: Belarus*, Georgia, Tajikistan, Turkmenistan & Uzbekistan

East Asia: North Korea*

South Asia: Afghanistan*, Iran* & Pakistan

Southeast Asia: Burma (Myanmar)*

Western Asia: Iraq*, Lebanon*, Liberia, Syria*, & Yemen

South America: Bolivia, Colombia

Other: Any country where local legislation precludes the insurance from being placed outside of that country or requires insurance to be placed in the locality of that country.

*Subject to united nations resolutions or the trade or economic sanctions, laws or regulations of Australia, European Union, United Kingdom Or United States Of America.

DOCUMENT DOWNLOADS

Product Disclosure Statement and Marine Insurance Policy

Valued Inventory Application Form

Home Contents Transit Claim Form

Vehicle Pre-Shipment Condition Form

Financial Services Guide

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02 8814 8923

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